Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.
Our Vision
To be the heartbeat of every community, where people come to experience, explore, connect, and create lifelong memories.
Our Mission
To create remarkable experiences and enduring relationships with our employees and guests through genuine and engaging hospitality built upon a foundation of trust.
Our Values
We Engage and We Listen
We go the extra mile, beyond expectations with contagious positive energy. We are always warm and genuine with guests and each other. We are active listeners with each guest and go above and beyond to provide a highly personalized guest experience.
We Care and We Own
We respect our guests and each other, encourage inclusion and equality, champion wellbeing and mental health, always remaining thoughtful in every interaction. We take ownership for all guest requests and the completion of those tasks. We take responsibility for our mistakes and ensure we recover from for any inconvenience that our guests may have experienced.
We Provide and We Ensure
We turn requests into actions. We strive to make it easy for guests to enjoy our services and our unique locations. We look for ways to surprise and delight our guests with personalized service and always follow up to ensure we have exceeded our guests’ expectations.
We Appreciate and We have Fun
We approach each day with immense gratitude for our guests and each other. We sincerely thank each guest for their recognition they may offer, and we appreciate the support we receive from our teammates. We find little and big opportunities to celebrate successes, have fun and experience the joy in hospitality.
